John Bishop posted an entry, entitled Real Cheese , in his blog, Leadership is a Verb, commenting on the difference between the leadership styles of Domino’s Pizza and Toyota as chronicled in the business press in the past several weeks. Read the whole post here.
In the final analysis the difference comes down to leadership demonstrating that they are willing to be open and honest with everyone.
The President of Domino’s goes on TV and says that they are getting customer feedback that people are not enjoying their pizza and so he is changing everything and inviting us to try them one more time.
So far, no sightings of the President of Toyota. And in their case the consequence of their product problem is far more serious. You can read Toyota’s core values here. Nothing directly addresses this problem.
We ask all of our clients companies who are implementing EOS to be open and honest in everything they do.
If a member of the leadership team is not owning up to not delivering on their commitments on behalf of the company, call it out. Be professional, but call it out. It’s for the greater company good.
If a member of the leadership team is violating one of your company values, call foul! A value isn’t a value if you allow deviations from it.
Healthy, constructive conflict is good for the success of any company. For a great book on this subject, pick up a copy of Patrick Lencioni’s The Five Dysfunctions of a Team. You can buy it here on Amazon, in paper form or for your Kindle.
As the leadership team goes, so goes the rest of the company. If the leaders aren’t open and honest what can be expected from the rest of the employees? How open and honest is your company’s leadership team?
Picture Credit: Amazon
{ 2 comments… read them below or add one }
No website yet Ed. Good comments in your blog. I respect the work you and EOS do. Probably the biggest problem organizations have today go to personal integrity … honesty — emotional , intellectual, intra-personal and inter-personal. For so many reasons, we are building societies and organizations wherein getting over the current moment is the goal and openess and honesty are easily sacrificed, postponed or deferred so as to accomplish the short-term goal. Finding people who know how to operate openly and honestly is difficult and actually often needs to be taught. I’ll look forward to your next blog and the contining education they provide.
Stay focused!
Best regards,
Howard Farkash
Get a Grip on Your Personal Finance
602-909-8433
hafbenefits@yahoo.com
Thanks for the thoughtful comments Howard.